Java problem connecting to web admin interface of Netcool.

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BernardWells BernardWells
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Java problem connecting to web admin interface of Netcool.

Hi,

Initially the user could login to the admin interface, but couldn’t access anything without Java errors being generated. We updated Java on his machine to the most current version (ver. 6 update 12), but when you go to the Java site to verify the version it says something to the effect that the version installed is “newer than the latest version on the Java web site”. That’s odd because we installed it FROM the Java site?

Please help.

I didn't find the right solution from the Internet.

References:-
https://arstechnica.com/civis/viewtopic.php?t=65456
SaaS Content Marketing

Thanks